Terms & Conditions

REFUND & RETURNS POLICY

Unless otherwise noted at the time of purchase, the following refund policy applies to our products:

  • Electronic products (e.g. PDF resources, eBooks, etc.): all sales are final and non-refundable.
  • Printed products (e.g.: books, CDs, DVDs, etc.): We guarantee the item(s) you purchase will reach you in good condition. If it doesn’t arrive in a satisfactory condition, please return the item to us (within 30 days of receipt) and we will replace, or refund the full cost of the item. To obtain a refund for your purchase, you must contact customer support within 30 days of purchase to obtain a return authorisation. If the product has not yet been shipped to you, we will issue a full refund. If the product has been shipped to you, we will refund the cost of the product, minus any shipping costs if applicable, when we receive the returned product in re-saleable condition. Please note that return shipping charges will be your responsibility, unless we shipped you a product different from what you ordered.
  • In-Person Training courses: Bookings will be confirmed on receipt of full payment. 50% of the full training fee will be charged on cancellations received less than 30 calendar days of the start date. Fees will not be refunded for cancellations after the start of the training. All cancellations must be received in writing.
  • Monthly Renewing Subscriptions: Monthly Renewing Subscriptions are non-refundable. You may cancel your monthly renewing membership at any time during the month. If you choose this option, your subscription will expire on the last day of the month in which your cancellation was received. Any amounts paid prior to your cancellation will not be refunded.
  • Annual Non-Renewing Subscriptions: Annual non-renewing subscriptions may be cancelled by giving 30 calendar days notice in writing and refunds will be issued on a pro-rated basis based on the number of months remaining in your subscription.
  • Annual Renewing Subscriptions: Annual Premium Membership subscriptions may be cancelled by giving 30 calendar days notice in writing and refunds will be issued on a pro-rated basis based on the number of months remaining in your subscription.
  • Conference passes: All conference pass purchases are final and non-refundable.

SHIPPING

All products are delivered directly to the address you provided at order. Once the order is placed, the goods will be shipped within 24 hours on a weekday. If we do not have your order in stock, delivery may take up to 15 working days.