Does this happen to you? You sit down with a client and you expect to hear what it is they need. Instead, they start talking about specific events and issues that arose at some point, jumping from...
“Quality in a product or service is not what you put into it. It is what the customer gets out of it.” These are the words of Peter Drucker, the infamous American management consultant and author...
Running a business is not always easy especially if the competition you have to put up with is stiff. As a matter of fact, there is barely any business category that is not associated with...
The notion of corporate social engagement has been around for a while now. Whether these efforts have stemmed from a scandal that revealed the wrongdoings of a company or because of regulatory...
In my career as a business consultant I’ve partnered with various companies and communicated with different business owners. I’ve consulted large and small companies alike, as young as a few years...
Customer feedback is paramount. Larger companies with more resources often hire external companies to do the market research for them and then adjust their products, services, processes, etc. based...
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