Does this happen to you? You sit down with a client expecting to hear what they need, but instead, they start jumping from one issue to another, sharing specific events and challenges. Before you...
“Quality in a product or service is not what you put into it. It is what the customer gets out of it.” Peter Drucker was a renowned American management consultant and author. His writings and work...
Running a business is not always easy especially if the competition you have to put up with is stiff. As a matter of fact, there is barely any business category that is not associated with...
The notion of corporate social engagement has been around for a while now. Whether these efforts have stemmed from a scandal that revealed the wrongdoings of a company or because of regulatory...
In my career as a business consultant, I’ve partnered with various companies and communicated with different business owners. I’ve consulted large and small companies alike, as young as a few years...
Customer feedback is paramount. Larger companies with more resources often hire external companies to do the market research for them and then adjust their products, services, processes, etc. based...
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