Does this happen to you? You sit down with a client and you expect to hear what it is they need. Instead, they start talking about specific events and issues that arose at some point, jumping from one topic to the next. And you end up leaving unsure as to what they...
“Quality in a product or service is not what you put into it. It is what the customer gets out of it.” These are the words of Peter Drucker, the infamous American management consultant and author who has, through his writings and work, laid the foundations of modern...
Running a business is not always easy especially if the competition you have to put up with is stiff. As a matter of fact, there is barely any business category that is not associated with competition. Whether you like it or not, you will have to deal with a certain...
The notion of corporate social engagement has been around for a while now. Whether these efforts have stemmed from a scandal that revealed the wrongdoings of a company or because of regulatory requirements and public pressure, CSR has now become an independent...
In my career as a business consultant I’ve partnered with various companies and communicated with different business owners. I’ve consulted large and small companies alike, as young as a few years and as old as a few decades, from accountants to solicitors to retail...
Customer feedback is paramount. Larger companies with more resources often hire external companies to do the market research for them and then adjust their products, services, processes, etc. based on what customers tell them. No doubt, if you are a business owner,...
The Performance Management Needs of Today It is a fact of life that everything is in a constant process of change. The way we used to live 30 years ago is different to the way we experience and live life today. The same goes for work and the way people experience and...
Often consultants and businessmen are concerned with development in business. Usually references are made concerning different terms and theories which are broadly related to development in business. In broader sense, Business Development can be refined as...
In my last blog we talked about the first three of the 7 specific areas you need to consider in your business. Here are all seven again: Primary Aim Strategic Objectives Organisational Strategy Management Strategy People Strategy Marketing Strategy Systems...
There are 7 specific areas you need to consider for your business development. These are: Primary Aim Strategic Objectives Organisational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine-tune your...