In this interview you will learn… Compliance for accountants is becoming a smaller proportion of accounting firm income Accountants have NOT been listening over the years, both to what their clients are wanting and what the market is driving Clients see little value...
I fear negative feedback. Have you heard that before? Chances are - not often. Not from other people anyway, we don’t like to admit that feedback scares us as it could be hurtful. Surely you’ve heard it from yourself though, even if not clearly articulated. The fear...
Fire them immediately! Have you had this impulse when dealing with an employee who’s acting out? Years ago I had a client whose business had hit rock bottom around the time he’d let go one of his most loyal employees because she’d lashed out at a client. It just so...
Over the past eight years there has been a craze hitting business owners globally. To the point that no matter what business conference you go to, or business coach/consultant you talk to; you get to hear about this craze! The craze? “Start With Why - People don’t buy...
Customers are one of the two main assets of any business. One is your employees who are the face and soul of your business, figuratively speaking. The other are your customers who are your source of revenue, hence the reason you exist as a business in the first place....
Customer feedback is paramount. Larger companies with more resources often hire external companies to do the market research for them and then adjust their products, services, processes, etc. based on what customers tell them. No doubt, if you are a business owner,...
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the phone, going through an interrogation to return a...
Business Consultant: Over the last month I've been keeping close attention to the customer service I've received from different businesses, and it's amazing the lack of service that is available. Even today when businesses are putting great efforts into getting more...
Looking after and keeping hold of customers is the key to surviving in the recession, writes Sandra O’Connell, The Sunday Times…
There’s a simple way to answer this for yourself. Choose any aspect of your own business, other than your own specialist expertise. How about your finances, administration, IT, marketing, sales or recruitment? Now ask yourself this question: “If I were going away for three months, who would I unreservedly trust with this part of my business?” Count the number of people you can name – it probably wont take you too long!…