In this interview you will learn… Compliance for accountants is becoming a smaller proportion of accounting firm income Accountants have NOT been listening over the years, both to what their clients...
I fear negative feedback. Have you heard that before? Chances are - not often. Not from other people anyway, we don’t like to admit that feedback scares us as it could be hurtful. Surely you’ve...
Fire them immediately! Have you had this impulse when dealing with an employee who’s acting out? Years ago I had a client whose business had hit rock bottom around the time he’d let go one of his...
Over the past eight years there has been a craze hitting business owners globally. To the point that no matter what business conference you go to, or business coach/consultant you talk to; you get...
Customers are one of the two main assets of any business. One is your employees who are the face and soul of your business, figuratively speaking. The other are your customers who are your source of...
Customer feedback is paramount. Larger companies with more resources often hire external companies to do the market research for them and then adjust their products, services, processes, etc. based...
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