Customers are one of the two main assets of any business. One is your employees who are the face and soul of your business, figuratively speaking. The other are your customers who are your source of...
Customer feedback is paramount. Larger companies with more resources often hire external companies to do the market research for them and then adjust their products, services, processes, etc. based...
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a...
Over the last month, I've been paying close attention to improving the customer service I've received from different businesses, and it's amazing the lack of service that is available. Even today...
Looking after and keeping hold of customers is the key to surviving in the recession, writes Sandra O’Connell, The Sunday Times…
There’s a simple way to answer this for yourself. Choose any aspect of your own business, other than your own specialist expertise. How about your finances, administration, IT, marketing, sales or recruitment? Now ask yourself this question: “If I were going away for three months, who would I unreservedly trust with this part of my business?” Count the number of people you can name – it probably wont take you too long!…
Never miss an insight from Paul
Enter your details and get notified when a new blog appears.
You have Successfully Subscribed!