Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a...
The Boomerang Effect
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Business Consultant – Improving Customer Service
Business Consultant: Over the last month I've been keeping close attention to the customer service I've received from different businesses, and it's amazing the lack of service that is available....
Tailor your efforts to keep clients – Business Consultant
Looking after and keeping hold of customers is the key to surviving in the recession, writes Sandra O’Connell, The Sunday Times…
How Many People Do You Trust – Business Coaching
There’s a simple way to answer this for yourself. Choose any aspect of your own business, other than your own specialist expertise. How about your finances, administration, IT, marketing, sales or recruitment? Now ask yourself this question: “If I were going away for three months, who would I unreservedly trust with this part of my business?” Count the number of people you can name – it probably wont take you too long!…
Handling Customer Queries
Customers are the lifeblood of your business. However, once you have their money and provided them with the product or service, do not expect them to go away? They will return with enquiries,...
Turning Customers Away – Why?
I'm finding it increasingly strange what some businesses will do to keep customers away. Last Sunday I was with my family in the city centre (all four of us). Being late in the afternoon and with...
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